Returns & Refunds

If you wish to return an item because you have simply changed your mind, you are welcome to do so for a full refund, provided that the return:

  • is made within 30 days of the date of your purchase

  • product(s) are unused, in their original condition (including all original packaging)

  • you are able to provide satisfactory proof of purchase

Please note:

  • shipping costs from the original order are not refundable

  • we reserve the right to reject items that do not meet the above conditions.

  • you are responsible for arranging the return of product(s) to us (including postal or courier charges). When returning items, we suggest using a trackable method of shipping to ensure the parcel reaches us safely.

  • Refunds will be made to the account used to pay for your online order.

  • A full refund may not be provided for:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    • Any item that is returned more than 30 days after delivery

Please email hello@gigglinggoats.com.au to notify us, including the details of your order as proof of purchase. We will also provide you with the details to return your purchase. 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please email hello@gigglinggoats.com.au  to notify us, including the details of your order as proof of purchase.

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@gigglinggoats.com.au 


Faulty or defective items:

If you receive an item that is faulty or defective, please email us hello@gigglinggoats.com.au  so we can arrange a replacement for you.  In your email please include the following information:

  • The original order (with the name of the number)

  • Photos showing the fault or defect

 Please note:

  • We will cover the shipping costs for returning the faulty or defective item to us and the shipping costs to send you a replacement.

  • Please hold onto all packaging until any issues are resolved.

Shipping of returns:

To return your product, you should mail your product to:   Giggling Goats. 1 Burlington Street St James, WA, 6102 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Delivery and Shipping:  

  • We use Australia Post as our delivery provider.

  • Estimated delivery time is 4-7 business days Australia wide, including most country areas. Please note, some country areas may take 7-10 business days.

  • Delivery times are calculated from the time your order is processed

  • Processing of orders takes 1-3 business days.

  • We will send an email with the Australia Post tracking number once your order has been shipped.

  • Our standard delivery costs are the following:

    • $8 flat rate shipping

    • Free shipping on orders over $65